ICT Industry regulator, Communications Authority of Kenya (CA) launched Regional ICT Consumer Forums, dubbed Kikao Kikuu; and is aimed at increasing consumer awareness on their rights and responsibilities with regard to ICT services.
This forum is a medium for dialogue as well as allowing interaction with the Regulator and ICT service providers.
The open forums that kicked off in Machakos County will work closely with key county opinion leaders and administrators and will serve as a principal source of credible and accurate information on ICT.
CA Director General, Francis Wangusi noted that, “The County forums will provide direct feedback mechanism from consumers. We believe that this is the best way to address key concerns affecting consumers. We call upon Machakos County residents to actively participate in the forum.”
Machakos County Governor H.E Dr. Alfred Mutua commended the Authority for selecting Machakos County to host the first Kikao Kikuu, he added that ICT can be a catalyst of growth in our services and may also reduce the cost of business and add enormous value to economic activities in Machakos County.
“As a County, we are ready to work together with the Communications Authority of Kenya in further harnessing the potential of ICTs. We believe ICTs will help us leapfrog economic and social developments of our region and better the living standards of our people,” said the Governor.
The interactive forums will be rolled out in phases across the counties over the next two years. After Machakos, Kikao Kikuu will move to Nakuru and Nairobi Counties.