The digital migration process in Kenya was not without its controversies and among the problems was affordability of decoders and the fact that some of the decoders promising many international and local channels attracted a monthly subscription fees which many could not afford making them opt for those that aired only local channels.
In came Bamba TV that avails 60 local and international channels to viewers which was music to people ears as there was no subscription fees to pay. The honeymoon would soon end for some as there were reports that the decoders were blowing up on their own nupon switch on.
This prompted the management to carry out an audit on the decoders from where it emerged that in all cases consumers had powered up the BAMBA CA1 decoders using their own 12V power adapters that they had from other set top boxes purchased from other vendors.
The firm now recommends that subscribers use a new low voltage 5-Volt power circuitry as
using an unauthorized 12V adaptor will blow up the decoder and burn the decoder’s motherboard voiding your warranty.
“As a measure to enable our customers continue enjoying a free service we have taken the extraordinary step of providing a free replacement decoder Please contact BAMBA Customer Service to get a brand new decoder replacement if you have blown your decoder.”
“We are appealing to all BAMBA TV Subscribers and the public to ensure that they use only the 5 volt power adaptor supplied with the decoder to avoid this inconvinience. The DC power input on the BAMBA TV decoder where the power adaptor pin plugs in has been clearly marked as a 5 Volt input. The new super low power 5-volt decoder saves you power bills. PLEASE DO NOT USE AN UNATHORIZED POWER ADAPTER on your BAMBA TV decoder,” said Mucira.
The new advanced slim line BAMBA TV decoder, comes with features only available on high-end decoders such as TIMESHIFT, PVR and MEDIAPLAY functions, when you plug an authorized flash disk or hard disk into the decoder.
The TIMESHIFT function allows you to pause LIVE TV and REWIND LIVE TV. You can pause the news, as it is being transmitted live, pop into the kitchen for a drink, come back and continue watching the news.
“ In addition, our PVR function allows you to set the decoder to record any show while you are away from away from home. The decoder, also has an advance MEDIA PLAYER that allows you to playback your favourite movies or music directly on your TV. With the new decoder you can forget about your old DVD player,” revealed Mucira.