Safaricom has reported M-Pesa outages for customers who access M-Pesa through My Safaricom App, KCB M-Pesa, and Mshwari. Customers have since been advised to be patient as they work on a solution to restore the service.
“Please note that M-Pesa services on MYSafaricom App, Mshwari, and KCB M-Pesa are currently unavailable. We are working to restore all services as soon possible” the company said in a statement
Safaricom has since apologized and assured its customers that the service will be available soon. ” As an alternative. Customers can continue to access Mpesa services through the SIM Toolkit on the phone’s menu,” the company said.
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