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Have you misplaced your KCPE/KCSE certificate? How to Use KNEC’s Little-known Portal

Losing your academic certificates (KCPE and KCSE) can make it difficult to find a job in Kenya.

The Kenya National Examinations Council (KNEC) has simplified the process of obtaining the document by creating a portal that allows for online applications.

The Query Management Information System (QMIS) is located on the KNEC website and is an electronic platform for online submission and processing of examination-related queries such as Certification of Examination Results for candidates who have lost their certificates, Confirmation of Examination Results, and Equation of Foreign Qualifications.

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A computer or mobile phone with internet access is required for a client.

To access the QMIS system, go to

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How to Register in the QMIS System

  • If you are a new user, you will be prompted to register.
  • Press the register button.
  • Fill in the above information as needed, then click the Register button.
  • Your log-in information will be emailed to you.

How to Sign Up for the QMIS System

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How to Access the QMIS System

  • Click the “click here to log in” link.
  • Enter your email address and password, then click the login button.
  • If you have forgotten your password, click the “forgot password” link.
  • A new password has been sent to your email address.

How to Access the QMIS System

Enter your email address and password, then click Log In.

How to Get a New KCPE/KCSE Certificate

  • To navigate to the portal, you can consult the User Manual.
  • Documents that you must have:

       A copy of the certificate(s) or result slip(s).

       A sworn legal affidavit proving the applicant’s identity Employer’s letter of recommendation to KNEC

       Police Abstract

    Copy of Identification Card [ID]/Passport or Birth Certificate in Abbreviated Form

  • At this point, the User can identify the requirements relevant to his query and upload scanned copies of the required documents.
  • They then make the amount specified by the system’s prompt payment.
  • M-Pesa is used to make payments.
  • Upon successful processing of the query, KNEC notifies the Client via email or phone number that their processed document is ready for collection (s).
  • A client is required to provide original copies of the documents they attached during the application process at the point of collection.
  • You can check the status of your certificate’s processing using the Query Management Information System (QMIS).
  • Customers seeking KNEC online services should use the credible address of QMIS via to avoid falling victim to cyber fraudsters claiming to offer KNEC services.

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Yvone Kendi
Yvone Kendi
Writer by heart. Lover of life and technology. Helping you with simple life hacks using technology. Contact me at [email protected]

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