How to get a Police Clearance Certificate and use Telkom T-kash to pay for it.

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T-Kash, a payment option from Telkom, is now available on the eCitizen platform. T-kash can now be used to pay for all government services on the platform.

If you need a Police Clearance Certificate, here’s how you can get one and pay using T-Kash:

  • Visit https://accounts.ecitizen.go.ke to access the eCitizen Portal.
  • Find the portal for the Directorate of Criminal Investigations and select Get-Service.
How to obtain Police Clearance Certificate and pay with Telkom T-kash
  • Select owner – if for yourself or your child under the age of 18 – after logging in to the portal and clicking on Police Clearance Certificate.
  • Confirm the information of obtaining one, as well as the payment details. KES 1050 should be the total amount.
How to obtain Police Clearance Certificate and pay with Telkom T-kash
  • Choose the areas where your fingerprints will be taken, including the specific location and Huduma center.
  • T-Kash by Telkom is an option for payment.
How to obtain Police Clearance Certificate and pay with Telkom T-kash
  • You can pay here with either USSD or SIM Toolkit. *160# is the USSD code to use.
How to obtain Police Clearance Certificate and pay with Telkom T-kash
  • Once you’ve paid, click Finish and set a day to visit the Huduma Centre to have your information collected. After that, you’ll go get your certificate.
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