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The future of VoIP for business

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Most businesses are not strangers to Microsoft Teams. For many years, it has been a favoured tool for firms of all sizes to collaborate and perform secure internal communications. Now, Microsoft has delivered a way for enterprises to take and make Voice over Internet Protocol (VoIP) calls by combining a cloud-based phone system and a solution called Teams Calling.

Providing an innovative option that ensures enterprise users can streamline their workflow while operating seamlessly and safely from any location required, this VoIP option has secured the technology’s future use as an essential business tool.

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How has VoIP helped businesses?

VoIP solutions, such as Teams Calling, are assisting businesses of all sizes in multiple ways. Sapling start-ups without a technical team find that VoIP systems are exceptionally easy to use while growing SMBs are discovering how scalable such services can be, swiftly adapting to the changing needs of their expanding business.

Well-established enterprises are also enjoying the advantages of VoIP systems like Teams Calling. Large operations with multiple offices, staff travelling on business and teams that are working remotely can make calls via VoIP from their dedicated company number. Creating a sense of trust among customers, using a single company number also helps build confidence in a brand.

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Accessing VoIP solutions is not difficult for businesses. Companies will need Public Switched Telephone Network (PSTN) connectivity and a phone number to get started. They will also need a headset (or speakers and a microphone) set up for audio calls, and to engage in video communications, they’ll need a webcam.

For optimum call quality, fast and dependable broadband is vital. Fibre to the Premises, or FTTP for short, is an advised option for those seeking superior calling experiences for both their staff and customers.

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What trends will influence the future of VoIP?

Even before the pandemic, which saw an increased number of business users working remotely, many forward-thinking firms were allowing their staff to work flexibly. Achieving the perfect work-life balance has become an increasingly sought-after ideal and businesses are attracting the best and brightest to their workforce by offering this option.

The move to home working and the increased use of mobile technology has secured the future of VoIP. Able to offer a secure method of business communication for users wherever they are working from, VoIP also enables users to maintain a consistent business presence.

Why is VoIP better than traditional phone systems?

VoIP solutions like those offered through Microsoft Teams Calling deliver multiple benefits over more well-established business phone systems. Users can make and take business calls from the same platform where they carry out their daily work. This means that they are never taken away from their information and communication hub when on a call. As a result, they can access important data, keep track of important updates, and conduct conversations informed by accurate information.

VoIP calls become part of a seamless workflow rather than a disruption that interrupts productivity. With calling accessed via Microsoft Teams, users can also share their screens with contacts, invite colleagues to join meetings or launch new calls from chats. In short, VoIP helps businesses collaborate and communicate in a more advanced and intuitive way than is ever possible with a basic business phone system.

However, Microsoft Teams calling also offers business users a comprehensive selection of valued services provided by a standard phone system. This includes important and useful features such as call forwarding, call holding and call queuing, simultaneous ringing, call transfer, caller ID, call history, voice mail and the ability to use a voicemail service.

Are VoIP phone systems the future?

Finally, VoIP phone systems are particularly suited to a more agile style of working while maintaining a strong company image. They allow enterprise employees the ability to work from offices, at home or on the move, while using the same company telephone number, regardless of their location.

This empowers firms to work more flexibly while creating a reassuring impression for their customers and clients. Whether businesses are looking to remain resilient during these unprecedented times or entice the most talented individuals to enrich their operation, VoIP phone systems, like Microsoft Teams Calling, are a trend set to continue in the future.

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