Safaricom Ethiopia Kickstarts city by city customer network pilot in Dire Dawa


Safaricom Ethiopia has begun its large-scale city-by-city customer network pilot in Dire Dawa ahead of its national launch later this year.

Residents of Dire Dawa city will now have access to Safaricom Ethiopia’s 2G, 3G and 4G networks, purchase Safaricom SIM Cards and choose their preferred numbers on Safaricom Ethiopia’s 07 prefix.

“The SIM Cards will be available in the branded shops or souks and come with a welcome offer of Data, Voice and SMS for customers to test and experience the network for one month,” according to Safaricom Ethiopia.

Safaricom already has three shops in Kezira, Meskelegna and Cornell areas that will serve as customer care and registration centres for customers across the region. They also have Customer care service that will also be available in their preferred languages, including Amharic, English, Tigrigna, Afaan and Af-Somali.

The telco’s customers will also be able to actively purchase airtime vouchers to recharge their airtime balance to continue using services on the network. The network allows customers to use data services, make calls and send SMS to Safaricom Ethiopia.