Bolt, the on-demand mobility company has secured the renewal of its operating licence by the National Transport and Safety Authority (NTSA), having fulfilled all the statutory licensing requirements as per the National Transport and Safety Authority (Transport Network Companies, Owners, Drivers and Passengers) Regulations 2022.
This renewal underscores Bolt’s resolve to maintain the highest standards of safety, quality, and service excellence within the industry.
Linda Ndungu, Country Manager, said: “We are happy to receive the renewal of our operating licence from the NTSA, after collaborative dialogue between key stakeholders within the industry. This accomplishment reflects our ongoing commitment to providing viable earning opportunities to drivers on our platform, and providing reliable and cost-efficient services to our customers. It also reaffirms our steadfast commitment to ensuring a secure platform for all users on our platform. We have consistently worked towards meeting the necessary regulatory requirements, and this renewal attests that we continue to be a trusted and compliant player in the ride-hailing sector.”
Bolt suspended the booking fee pending clarification with NTSA around the interpretation of the regulation on this particular matter which is currently ongoing, while maintaining its commission structure which strictly adheres to the stipulated regulatory requirement of capping it at 18%.
Over the past 7 years, Bolt has invested heavily in innovative technologies, driver training, and enhanced safety measures to ensure quality experience and safety of both riders and drivers. The company has also continued to expand its service areas, offering affordable and convenient transportation options to an ever-growing number of riders.
The renewal of Bolt’s operating licence is a testament to the company’s dedication to continue to provide affordable and convenient services for passengers across the country whilst simultaneously providing earning opportunities to many Kenyans.