Safaricom is showering its customers with cash after a Tuesday outage left M-Pesa inaccessible for hours. The service provider, expressing its gratitude for users’ patience, announced a surprise cash back as a token of apology.
“Thank you for your patience as we fixed the M-PESA service interruption recently. Please enjoy some cash back as a token of our gratitude. We appreciate you,” Safaricom stated in a message to its customers.
The outage, attributed to a scheduled maintenance, disrupted transactions across the M-Pesa app, USSD code, and SIM card tool, causing significant inconvenience for businesses and individuals relying on the platform.
Safaricom’s swift apology and unexpected cash back gesture aim to mend fences with its customers and demonstrate its commitment to service reliability. This move could help rebuild trust and reassure users that their business is valued.