Millions of Kenyans are facing disruptions to their daily transactions as Safaricom’s M-Pesa platform experiences an ongoing technical outage.
The popular mobile money service, relied upon by 97% of the country’s mobile money users, has been hit with delays and error messages for over 30 minutes.
Frustrations are mounting, with users taking to social media to voice their concerns. The outage affects both STK and app transactions, potentially impacting digital payments, business operations, and personal finances across the nation.
Safaricom has acknowledged the issue with Kenyans reporting to have received a text stating, “M-PESA is undergoing scheduled maintenance,” while trying to transact.
“Our sincere apologies Diana, we are currently having challenges with Mpesa services and resolution is underway. Please bear with us,” Safaricom Customer Care on X (Twitter) responded to one of the customer.
This outage highlights the crucial role M-Pesa plays in Kenya’s economy, where it has transcended its initial purpose to become a vital tool for daily life. The disruption underscores the need for robust technical infrastructure and swift resolution mechanisms to ensure the smooth functioning of such critical platforms.
We are currently awaiting updates from Safaricom regarding the cause of the outage and an estimated timeline for full restoration of services.