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Here Is Why You Can’t Receive an Mpesa Message After Transaction

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Safaricom has acknowledged a technical issue causing some M-PESA messages to be inadvertently directed to users’ spam folders.

Fortunately, the company has provided a simple solution to rectify this inconvenience. The telco explains that users experiencing this issue should:

  1. Open their SMS app and check the Spam & Blocked folder.
  2. Locate a Safaricom or M-PESA message and unblock it.
  3. All subsequent messages should then arrive in the main inbox.

“Additionally,” Safaricom advises, “customers using Android smartphones can select the default SMS app as it does not have a spam folder.”

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By following these steps, users can ensure they receive important M-PESA messages without any disruptions.

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Diana Mutheu
Diana Mutheu
Diana Mutheu is a Tech enthusiast, happy to delve deeper into the African tech space covering Social Media, AI, Startups, Telcos, Cryptocurrency, Big Data, Women in Tech and all matters Tech. Write to me @[email protected]

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