Zendesk’s Teresa Anania has joined Sophos as Chief Customer Officer [CCO] to accelerate Sophos’ customer and partner success initiatives.
With more than 25 years of experience in leading customer satisfaction and sales growth across public and private sectors, excelling in both direct and indirect sales channels, Anania is joining Sophos from Zendesk, where she was responsible for the management and development of its global client base of more than 110,000 customers. At Zendesk, Anania led all post-sales functions, including Professional Services, Customer Support, Customer Service, Customer Success and Renewals, to deliver top line growth and measurable impact for customers.
“Sophos is in an exciting phase of its business growth, and I am eager to bring my career success building positive customer experiences to the company,” said Anania. “Sophos has a stellar reputation for continually innovating cybersecurity technology and managed security services that help organizations defend their businesses against ransomware, data breaches and other potentially business-ending cyberattacks. I will be working closely with channel partners, MSPs, and the global team, to advocate for Sophos’ customers and their security defenses and to drive value for partners from Sophos’ entire portfolio of solutions and services.”
As CCO, Anania will be responsible for developing a stronger customer-centric culture, working together with channel partners and Managed Service Providers [MSPs] to deliver a seamless experience for Sophos’ growing customer base of more than 600,000 organizations worldwide. She will be in charge of maximizing value of Sophos’ portfolio of cybersecurity solutions and services, including Managed Detection and Response [MDR] services and endpoint, network, email, and cloud security.
“To provide this pathway, we’ve hired Teresa, who has an impressive track record building post-sales relationships and delivering experiences that increase customer satisfaction and drive topline growth,” Joe Levy, CEO of Sophos. “Her knowledge and expertise will allow us to further put customers at the center of our business, alongside our channel partners and MSPs. Most importantly, Teresa’s new role will help keep our customers as secure as possible, which is always our top priority. We are delighted to welcome Teresa to the Sophos team.”