NCBA Insurance, a subsidiary of NCBA Group formed after the acquisition of AIG Kenya, covers individuals, families, properties and businesses against a wide range of risks. After the acquisition and integration into NCBA Insurance, the arm has strengthened underwriting, expanded products, and made policies easy to access digitally.
In its first full year, NCBA Insurance recorded an 82 percent rise in profit before tax, demonstrating strong customer adoption and confidence in its services.
Navigating a World of Uncertainty
In today’s unpredictable world, individuals and businesses face a wide range of risks from floods and fires to terrorism, political tensions, and uncertainties surrounding upcoming general elections. Experts agree that the question is no longer if the unexpected will happen, but when. In this context, insurance has emerged as a crucial tool for protecting assets, livelihoods, and peace of mind.
Strategic Growth and Tailored Solutions
NCBA Bank has positioned itself as a leader in providing solutions that help clients navigate these uncertainties. The bank emphasizes insurance not as an expense, but as a strategic investment in security and resilience. Its approach ensures that individuals, families, and businesses can recover quickly from unforeseen events without disrupting long term plans.
A major milestone in NCBA’s insurance strategy was the acquisition of AIG Kenya Insurance Company. This allowed the formation of NCBA Insurance as a fully integrated subsidiary, strengthening underwriting capabilities, expanding the product suite, and offering solutions designed for the local market. The results have been impressive. NCBA Insurance recorded an 82 percent increase in profit before tax in its first full year post integration, while the bank’s non banking subsidiaries including Investment Banking, Bancassurance, and Leasing posted a combined profit before tax of KES 1.9 billion, contributing five percent of the Group’s total profit before tax. The Investment Bank alone now manages assets exceeding KES 100 billion.
Customer Focus and Economic Impact
NCBA Insurance also prioritizes customer awareness and advisory. By helping clients understand coverage options and how they align with their personal or business needs, the bank ensures policies balance affordability with comprehensive protection. Digital platforms improve accessibility, enabling clients to manage policies and file claims efficiently.
Trust is central to NCBA Group’s approach. The bank maintains transparency in claims handling and delivers reliable service, fostering long term confidence among its clients. Beyond individual protection, insurance contributes to broader economic stability. By mitigating risks, it allows businesses to invest, expand, and innovate even amid uncertainty, reinforcing resilience across the economy. NCBA’s insurance initiatives demonstrate how integrated financial services, robust underwriting, and digital accessibility can empower clients while supporting sustainable growth.