Airtel Kenya has officially inaugurated two new customer care outlets at Likoni Mall and Cannon Towers in Mombasa, marking a significant step in the firm’s strategy to bring its services closer to its coastal subscriber base.
Managing Director Ashish Malhotra presided over the launch, noting that the new shops are designed to enhance convenience by significantly reducing service turnaround times and providing robust in-person support.
These new facilities are expected to serve a diverse range of clients, from individual households to Small and Medium Enterprises (SMEs) and large enterprise customers across the Coast region.
By expanding access to mobile, internet, and financial services, Airtel aims to provide a more integrated experience.
During the opening ceremony, Mr. Malhotra reaffirmed the company’s commitment to investment, stating that the primary goal is “ensuring Airtel products and services remain easily accessible to customers wherever they are.”
Beyond the immediate benefits to Mombasa residents, this expansion signals a broader national ambition.
As demand for connectivity continues to surge, Airtel Kenya has set a target to double its customer service footprint across the country before the end of the year.
This aggressive growth is intended to accelerate digital and financial inclusion, supporting the national need for reliable mobile money solutions and high-speed connectivity.
The launch was also attended by Airtel Kenya Customer Experience Director, Goldermier Opiyo, who highlighted the operational strategy behind the new shops.
Ms. Opiyo emphasised that the company is focused on delivering “seamless, responsive, and efficient” customer support.
She added that the new outlets are a vital component of a wider strategy to enhance service excellence nationwide, ensuring that the company’s rapid growth is matched by high-quality consumer interactions.
Since the acquisition of Zain by Bharti Airtel in June 2010, the provider has grown into one of the most prominent telecommunications brands in the region.
Today, it operates as part of a 14-nation network across Africa, offering a comprehensive suite of services including voice, data, and enterprise solutions.
Through this latest expansion in Mombasa, the company noted it continues to bolster its infrastructure to ensure customers remain connected to their loved ones and essential digital services.