">
TechMoran
  • About Us
  • Deals
  • Jobs
  • Motoring
    • Money
  • Pitch Your Startup
  • Submit Your Post
  • Freelance Gigs
  • Travel
  • Men’s Corner
  • Dating
Tuesday, January 26, 2021
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition
No Result
View All Result
TechMoran
">
Home Tech

Samsung Thumps Apple In New Smartphone Customer Satisfaction Study

Caroline Vutagwa by Caroline Vutagwa
7 years ago
in Tech
28 min read
0

samapple

Samsung has become the people’s choice with its Galaxy S III and Note II, a study by American Customer Satisfaction Index (ASCI) stated.

The study provides that, in 2013 up until May, customer satisfaction standards for 10 of the past year’s top-selling Smartphone models in the United States.

Samsung’s flagship model for 2012, the S III, received an ACSI standard of 84 (on a 0 to 100 scale), beating Apple’s iPhone 5 at 82, the company’s most recent Smartphone offering. Another Samsung model, Note II, shares the top of list at 84. However, Samsung’s Galaxy S4 is not included because the ACSI study was fielded just prior to its launch.

U.S customers prefer Samsung’s Smartphone while Korean consumers prefer Apple, says National Customer Satisfaction Index (NCSI) in South Korea, which uses the same technology as the ACSI.

ACSI data suggest that Smartphone users are much more satisfied than are feature phone users as the Smartphone earn a customer satisfaction score of 76 compared to 69 for feature phones.

The iPhone 4S matches its successor, iPhone 5, with an ACSI score of 82. Apple’s iPhone 4 is just a point below at 81. On the other hand, at a score of 78, customer fulfillment with the Galaxy S II, predecessor to the S III, is lower. Motorola Mobility’s Droid Razr Maxx HD comes in at 80, while the Droid Razr scores 77. The low end belongs to Blackberry’s Curve and Bold Smartphone scoring 67 and 64, respectively.

Related posts

Signal Adds WhatsApp Like Features That Have Made The App More Interactive

January 26, 2021
0
Toshiba

Chrome Now Helps You Change Weak Passwords

January 23, 2021
0

Top 5 Skills That Modern Software Developers Need to Have

January 22, 2021
0

What Software Developers Need to Know About Burnout

January 22, 2021
0

“Not only does Samsung edge ahead of all iPhones, Apple customers themselves don’t see much difference between the iPhone 4, 4S or 5,” says ACSI Director David VanAmburg.

READ  Times when other Tech companies copied Apple's products and innovations

“The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation. Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well — or even better — in the eyes of customers, Samsung could threaten Apple’s dominance in overall customer satisfaction.” He continued.

The Smartphone brand study matches and expands the ACSI’s coverage of the cell phone industry, measuring customer satisfaction with each company’s complete array of product offerings Smartphone and feature phones.

Unlike Apple, which has a Smartphone-only lineup, Samsung offers both feature and Smartphones. At 76, Samsung continues to lag Apple for overall customer satisfaction. Nevertheless, the company’s 7% gain in 2013 is a clear reflection of the strength of Galaxy S III.

 

Readers 1,107

Share

  • Click to share on Telegram (Opens in new window)
  • More
  • Click to share on Tumblr (Opens in new window)
  • Click to print (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Pocket (Opens in new window)

Like this:

Like Loading...

Related

Tags: AppleSamsung
Caroline Vutagwa

Caroline Vutagwa

Minding my own business is not enough for me that's why you will always find me minding Africa's Businesses as well as Technology and of course letting you know about it. Talk to me on [email protected]

Related Posts

Tech

Signal Adds WhatsApp Like Features That Have Made The App More Interactive

January 26, 2021
0
Toshiba
Tech

Chrome Now Helps You Change Weak Passwords

January 23, 2021
0
Tech

Top 5 Skills That Modern Software Developers Need to Have

January 22, 2021
0
Tech

What Software Developers Need to Know About Burnout

January 22, 2021
0
Tech

Which is Better, Leasing or Purchasing Farm Equipment?

January 22, 2021
0
Tech

Three Kenyan teams excel at the Huawei ICT Competition Global Finals

January 22, 2021
0
Tech

Effective and Reliable Media Transfer

January 22, 2021
0
Health

54gene launches a genome sequencing lab to track infectious and non-communicable diseases prevalent in Nigeria

January 22, 2021
0

https://bit.ly/2VOxuoBhttps://bit.ly/2VOxuoBhttps://bit.ly/2VOxuoB
ADVERTISEMENT

Join our Mailing List

Loading

Recent Posts

Signal Adds WhatsApp Like Features That Have Made The App More Interactive

January 26, 2021

AGPO Certificate – How to obtain an AGPO Certificate?

January 25, 2021

How to Register a Marriage Online.

January 25, 2021

How to Restore your Lost Contacts on your Android Phone.

January 25, 2021

Finnfund & Norfund double Starsight’s funding to $20 million for Ghana expansion

January 23, 2021
">
">

Follow Us

">

There are many sites out there focused on blowing off some steam, from funny entertainment to thrilling experiences like playing online, in some cases online gaming could grant you the chance to win extra money. We came across rocketpot.io while browsing for a good btc casino online and it left us a very good impression with their wide variety of games and crypto offering.

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

© 2019 Moran Media Group - All rights reserved TechMoran.

No Result
View All Result
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition

© 2019 Moran Media Group - All rights reserved TechMoran.

Login to your account below

Forgotten Password? Sign Up

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
%d bloggers like this: