Vodafone Ghana is looking to improve the network quality for its customers in Ghana. The telecommunication company had already made its first step in November last year and will see the network will cover a total of 403 capacity sites as well as a Core Network expansions using the latest state of the art technologies by the end of March this year.
This means that business as well as customer experience will grow as the Vodafone intends to enhance the quality and reliability. Mobile customers will enjoy a faster and better data and voice experience.
The decision by Vodafone Ghana to undertake the massive network expansion drive is to give customers value for money and also meet the communication needs of new and existing customers across the country.
The Chief Technology Officer of Vodafone Ghana, Patricia Obo-Nai, believes network quality remains the biggest driving force of Ghana’s highly competitive telecoms sector.
“It is fundamental to customer satisfaction and loyalty and Vodafone is keenly aware of this. Over the years we have invested over 700 million US dollars into expanding our sites from an initial 300 in 2009 to about 2000 across the country,” she emphasised.
“We’ve made a conscious decision to invest not just in our brand and market, but to build a network that is reliable, sound and stable. We are going to make sure that we are consistently reliable, and provide the best service. Our customers want to achieve a lot and require a very reliable connection to the people and things that are important to them. So they need a network that they can trust to provide great value,” she said.