In the aim of promoting inclusive banking and the cashless policy as well as responding to smart-banking revolution, Nigeria’s Access Bank Plc has opened a self-service electronic branch in Ikota, Lagos State.
The banking service tagged “Access Express,” is predominantly a self-service electronic channel that requires minimal human interface.
Herbert Wigwe, group CEO, Access Bank, said: “Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls. Specifically, Access Express branch offers 24/7 cash withdrawal service to Access Bank card holders and other Banks’ cardholders.”
The CEO added that customers will be able to enquire about their account balance, deposit cash into their accounts; access their statements and previous transactions, receipt and transfer of funds; as well as payment for pre-booked airline tickets, airtime purchase for mobile phones via PIN vending and virtual top Ups and settlement of utility bills such as DSTV subscription and GSM post-paid bills.
The bank’s group head, Retail Operations, Abraham Ehijator Aziegbe, group head, said the banking channel offers customers the flexibility and convenience of being in control of how and when they carry-out their banking transactions.
“For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts,” Aziegbe added.
Wigwe further revealed that Access Bank has plans to open not less than 50 Access Express branches across the country to simplify banking for the Bank’s customers.
“Access Bank is reputed for innovation and service excellence. The bank’s opening of an e-branch is a demonstration of its commitment to its promise of speed, service, security evolved to redefine service culture in Nigeria,” he added.
