This morning, Airtel Kenya changed its short codes for its Call Centre hotline, prepaid recharge, prepaid balance, voicemail retrieval and the USSD self-care code.
The new ones, effective today will be used by its prepaid customers countrywide. The call Centre hotline code has been changed from 111 or +254733100111 to 100 or +254733100100 while that of the prepaid recharge which was formerly *122*PIN# has been changed *130*PIN#.
If you are a prepaid Airtel customer, to check your balance you will be required to dial *131# and not *133#, as it was before. For voicemail retrieval the new code will be 123 and USSD self-care code will be *100#.
To get SMS bundles, Airtel customers will be required to dial *767# and select the bundle that they prefer. The lowest bundle consists of 5 SMS and the highest bundle has 100 SMS where a customer will send an SMS at Kshs. 0.2. All the SMS bundles however are valid for 24 hours.
For the data bundles the customers will be required to dial *544#. To subscribe for club 20 and club 10 tariffs respectively the prepaid customers will be required to dial *120#.Club 20 is a tariff where prepaid customers get 100 MB worth of data and 20 SMS for Kshs. 20 valid for 24 hours while club 10 tariff a subscriber is given 100 SMS daily and free calls from 10pm to 8am for Kshs 10 per day.