Airtel has introduced a self-help PIN reset service to enable Airtel Money customers reset their Account access PINs instantly from their handsets without contacting the call Centre as long as they register a secret word with Airtel Money in advance to be used to validate future PIN reset requests.
To use the service customers are required to dial the USSD code *222*9# to register the secret word and follow the procedure. They will be able to reset their Airtel Money PIN by entering the secret word previously registered with Airtel Money. This can be done by following the procedure that’s available when they dial *222*9#. The service also offers customers the opportunity to change their secret words.
According to Airtel Kenya MD Adil El Youssefi, “This new service will enhance the convenience of accessibility and superior experience for our Airtel Money subscribers.”
Apart from money transfers at its over 15,000 agents countrywide, Airtel Money provides e-commerce solutions including online banking, utility bill payments for electricity, DSTV, ZUKU, and water. Airtel Money also allows customers to withdraw money at all VISA and Kenswitch enabled ATMs countrywide and also pay for goods at VISA merchants using the recently launched Airtel Money VISA card.
However, this new service cannot be used by customers who are still on Airtel Money default PIN. Those with swapped lines can only enjoy the service after 48 hours and agents/merchants/dealers are not allowed to use the service.When a customer forgets both Airtel Money PIN & Secret word they should call 1522 for assistance.