Information Communication Technology Association of Kenya (ICTAK) wants Kenyan telco regulator, Communications Authority of Kenya (CAK) to reject the license renewal request that Safaricom had requested.
ICTAK says that so far the telecommunication company has not complied with the constitutional requirements that guarantees holding license.
Sometime back (May 7) Kenya’s regulator had asked Kenyans to raise objections as to why the giant telecoms company should not have its license renewed. ICTAK took this opportunity and gave its complaint letter and it was signed by the organization’s secretary-general, Kamotho Njenga, and also copied to Safaricom.
In addition to not complying to the requirements, ICTAK says that Safaricom has also failed to establish and publicize a complaints handling mechanism.
ICTAK argues that whenever the service is not in proper operation, the service provider has not compensated clients by offering outage credit to subscribers as required under the Kenya Information and Communications (Consumer Protection) Regulations, 2010.