Today, AccessKenya Group has unveiled a self-service app to serve its 8,000 plus corporate clients via their Apple, Android and Windows Phones. With a self service module that allows for speedier resolution of customer queries including a live chat support, one touch dialing and fully integrated mobile payment options.
According to Kris Senanu, Deputy Chief Executive, AccessKenya Group, “We are seeing an enhanced adoption of mobile technologies in the conduct of business including payments and interaction by our clients. It is only natural therefore, that we develop a presence on the mobile platform as we endeavor to meet the engagement needs of our clients.”
Developed by Litchman Consultants, the app is free to download and has Access Kenya’s Contact Options to allow for one touch dialing, live chat plus email support. The app also has a Lipa na M-PESA option for clients plus do it yourself videos and answers to frequently asked questions. Apart from self service, the app also allows users to view real-time traffic updates and latest news.
Research by McKinsey, indicates that in addition to laptops and Virtual Private Networks, smart phones and tablets are giving executives new levels of mobile connectivity and interactivity, thus supporting their use for work with an estimated 80 percent of smart phones being used for business engagements.
The app will help the firm run its customer services such as account management, a contact center and live support among other useful links. AccessKenya is already in expansion of its fiber and wireless connectivity network across the country with an aim of covering over 35 counties by the end of the year. The firm also announced plans to venture into Uganda by the close of 2014.