Orders under Ksh 5000 on Jumia.co.ke carry a Ksh 200 delivery fees, however after making purchases most customers still think paying for deliveries is unacceptable and expect the firm to incur the delivery costs on its own.
However, a deal between Jumia Kenya and Aramex an international courier company with operations in Kenya will see customers avoid paying the delivery fees on their orders everytime they pick up their goods at Aramex points.
According to Parinaz Firozi, MD, Jumia Kenya, customers who prefer to have their deliveries made at Aramex stores will be exempted from the shipping fees. All they need to do is click on ‘ship to this address’during the checkout process and and they go to the centres selected to pick their goods minus any fees.
Aramex has pick-up points at Thika Road mall, Yala Towers on Nairobi’s Biashara street, Maji House- Ngong Road, Aramex’s head office- Old Mutual building, General Accident house- Ralph Bunche Road and Westlands- outside corner plaza. Jumia charges a KES 200 delivery fee for orders below KES 5,000 within Nairobi however,
Recently, Jumia expanded its operations to Nakuru with a new hub to serve the larger rift valley region.