">
TechMoran
  • About Us
  • Deals
  • Jobs
  • Motoring
    • Money
  • Pitch Your Startup
  • Submit Your Post
  • Freelance Gigs
  • Travel
  • Men’s Corner
  • Dating
Wednesday, January 20, 2021
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition
No Result
View All Result
TechMoran
">
Home Tech

Airtel Kenya rated top global brand on social media

Susan Mwenesi by Susan Mwenesi
6 years ago
in Tech
4 min read
0

Related posts

Safaricom Will Allegedly Allow The National Intelligence To Illegally Forward Your Calls

January 20, 2021
0

Safaricom Foundation’s Ndoto Zetu Supports 2,000 Students in Six Counties 

January 20, 2021
0

Tatu City Partners with Konza to Attract Investors to Kenya

January 19, 2021
0
searchengineland.com

SEO for Beginners: Where to Start and What You Need

January 19, 2021
0

Less than a month after Kenyans performed exceptionally well on the social media circles in Nigeria, Airtel Kenya has been branded a top global brand on social media making it fall under the category of socially devoted companies in the region.

This is according to a report issued by Social Bakers, a leading global provider of social media analytic tools, statistics and metrics for the quarter ending December 2014 that also cited the high response of the company on Facebook and Twitter as the reason for the popularity.

airtel-new-logo-horiAccording to Social Bakers, being socially devoted means opening up to customers, receiving and responding to questions and communicating within the shortest time possible.

In the report published online , Airtel Kenya scored high on Facebook and twitter with a total response rate of 92 per cent and 89 per cent respectively in the last quarter. It also takes into account Likes, Comments and Shares of a post of a particular brand both on Facebook and Twitter to the total number of fans of the brand at the time it was posted.

The company also scored well in the Facebook and Twitter engagement rate with 98 per cent and 86 per cent respectively.  Social media engagement rate measures how well fans interact with the content an organization or brand posts on the popular, social media platform. Engagement Rate measures how well fans interact with the content an organization or brand posts on the popular, social media platform.

READ  Microsoft to Supply Devices & Cloud Technology Real Madrid

Airtel Kenya CEO Adil El Youssefi said, “Quick, satisfactory and personalized responses to our customers’ queries is one of the key areas that has contributed this success. We have also improved on our response rate to customers issues, with an average response rate of 13 minutes and 7 minutes for Facebook and Twitter respectively. We will continue to improve on our online customer engagement, making it easy for our customers to engage with the brand.”

Readers 1,017

Share

  • Click to share on Telegram (Opens in new window)
  • More
  • Click to share on Tumblr (Opens in new window)
  • Click to print (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Pocket (Opens in new window)

Like this:

Like Loading...

Related

Tags: AirtelSocial MediaTop brand
Susan Mwenesi

Susan Mwenesi

Interested in business, technology and all things startups in Africa!

Related Posts

Tech

Safaricom Will Allegedly Allow The National Intelligence To Illegally Forward Your Calls

January 20, 2021
0
Tech

Safaricom Foundation’s Ndoto Zetu Supports 2,000 Students in Six Counties 

January 20, 2021
0
Tech

Tatu City Partners with Konza to Attract Investors to Kenya

January 19, 2021
0
searchengineland.com
Tech

SEO for Beginners: Where to Start and What You Need

January 19, 2021
0
Tech

Why Dota 2 Viewership Is Going Up

January 19, 2021
0
pregnant woman kenyan
Tech

Nakuru County Has Introduced Smart Watches That Will Monitor Expectant Mothers

January 19, 2021
0
Social media

A Non-Profit American Organization Is Demanding For Telegram To Be Removed From The Apple Store

January 19, 2021
0
Tech

2 out of 3 drivers do not own insurance coverage for their cars

January 19, 2021
0

https://bit.ly/2VOxuoBhttps://bit.ly/2VOxuoBhttps://bit.ly/2VOxuoB
ADVERTISEMENT

Join our Mailing List

Loading

Recent Posts

Safaricom Will Allegedly Allow The National Intelligence To Illegally Forward Your Calls

January 20, 2021

Autochek opens Accra office to bolster its customer acquisition efforts

January 20, 2021

List Of Kenyan Betting Apps You Can Use

January 20, 2021

Ghana’s Zeepay raises $940 000 seed capital from GOODsoil VC for expansion

January 20, 2021

Safaricom Foundation’s Ndoto Zetu Supports 2,000 Students in Six Counties 

January 20, 2021
">
">

Follow Us

">

There are many sites out there focused on blowing off some steam, from funny entertainment to thrilling experiences like playing online, in some cases online gaming could grant you the chance to win extra money. We came across rocketpot.io while browsing for a good btc casino online and it left us a very good impression with their wide variety of games and crypto offering.

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

© 2019 Moran Media Group - All rights reserved TechMoran.

No Result
View All Result
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition

© 2019 Moran Media Group - All rights reserved TechMoran.

Login to your account below

Forgotten Password? Sign Up

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
%d bloggers like this: