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Huduma Kenya Centres Win this Year’s United Nations Public Service Award for Excellence

hudumaPublic service centres Huduma Kenya has won a prestigious international recognition of excellence in Public Service from the United Nations Public Service Award (UNPSA) for improving delivery of public services.


The UNPSA recongises creative achievements and contributions of public service institutions towards a more effective and responsive public administration in countries worldwide.

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This is the second time this year that Huduma Kenya have won a coveted international award. Recently, it won the coveted African Association of Public Administration and Management (AAPAM) Gold Medal Award in Innovation Management 2015.

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Launchedby the Jubilee Government, Huduma Kenya Centres are a symbol of transformational leadership and have brought efficiency in government service delivery early known for buearactic delays and in corruption into a seamless process with Integrated Service Delivery (ISD) to provide citizens with multiple-channel, single-window access to government services at one-stop Citizen Service Centres, complete with call centres, mobile phone platforms and web portals.

Recently, the government announced that Huduma centres will use smart cards in place of cash to pay for services at Huduma centres a report by the Ministry of Devolution and Planning has revealed. The smart cards are expected to introduce transparency and efficiency in service delivery at all the 13 centres spread in most parts for the county.

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The ministry is also set to roll out a toll-free telephone service to accompany its web and mobile-based platform eHuduma Portal by June this year.

Launched in November last year, Huduma Centres are a one-stop-shop for services like  registration for ID cards, National Social Security Fund as well as National Hospital Insurance Fund and for getting business permits and a driving license, Police abstracts and Identification cards, title deeds, business permits, tax filing, report corruption cases, duplicate national ID’s  and many others.

Some of the services to be offered are listed in the table below.

1. Title Deed Search Ministry Land, Housing and Urban Development
2. Title Deed Issuance
3. Single Business Permit Nairobi City County
4. Seasonal Parking Tickets
5. Registration of welfare groups Office of the Attorney General and Department of Justice
6. Search and Registration of Business names
7. Student Loan application and Loan repayment Services Higher Education Loans Board
8. Duplicate Identification Cards Ministry of Interior and National Government coordination
9. Late Registration of Births
10. Reporting of Corruption and Breach of CODES Ethics and Corruption Commission
11. PIN Application & Registration Kenya Revenue Authority
12. Online filing of Tax Returns & Payments
13. Tax  Compliance Certificate
14. Drivers License and Log Book Search
15. Status of Pensions Application Pensions Department
16. NSSF Registration applications National Social Security Fund
17. NSSF Member Statements and Benefits Claims
18. NHIF Registration, Claims, Account Queries and List of accredited institutions National Health Insurance Fund
19 Filing a Review and or addressing complaints in Procurement and disposal.



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Sam Wakoba
Sam Wakoba
Taking you on tour through Africa's tech and business ecosystem, one story at a time since 2010! Based out of Nairobi, Kenya, Sam is the founder and managing director of Moran Media, which runs, various other digital platforms and a startup incubation hub for Kenya's youthful entrepreneurs. Drop me a mail at [email protected]

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