Jumia begins contactless delivery & cashless payments in Africa


Jumia has announced the implementation of ‘contactless’ delivery for prepaid packages on the platform to keep consumers and agents safe during the COVID-19 outbreak.

Coronavirus spreads largely through droplets generated when an infected person coughs or sneezes, or through droplets of saliva or discharge from the nose. Hence people have been advised to practice social distancing.

While distancing doesn’t prove to cure the virus, it reduces the chances of contracting the virus.

To drive the initiative, Jumia has implemented the ‘contactless safe delivery’ option on JumiaPay, a Jumia payment platform. This will enable consumers to make prepaid payments for products online and get it delivered without a direct body contact or cash exchange with the delivery agent.

“We are uniquely positioned to step up and be part of Africa’s response strategy in this challenging time. We have implemented a “Contactless” delivery option, which will eliminate any possibility of physical contact. Convenience, social distancing, and cashless measures are woven into one solution to combat the current situation.”

Further,  delivery agents have been trained to enforce necessary standards during delivery. They have been instructed to call or text when they arrive at the customer’s place and drop off the package at their doorstep, then step back to the safe distance limit and will wait for the customer to take the package before leaving.

While on the other hand, consumers are encouraged to pay “cashless” using JumiaPay. This will ensure less physical cash coming into contact with delivery riders. And the wider population and will in turn help reduce the risk of coronavirus transmission.

The Jumia “Contactless” delivery payment option is available on all JumiaPay/ Prepaid Packages. As well as all cashless delivery modes that are contactless such as mobile money.