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How to Retrieve Details of a Lost Kenya Power Token?

by Yvone Kendi
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Incidents of losing or deleting Kenya Power Token messages are quite common, if this happens, do not get worried as you can still access the token codes via this simple process.

The process for retrieving your most recently purchased tokens is based on a USSD code, which means you don’t need a smartphone or an internet connection. You can easily access tokens from previous purchases using a simple mobile phone with enough credit to access the service. To access purchased tokens, all you need is your KPLC prepaid account number that is linked to the tokens.

Most Nairobi residents, for example, have typically purchased KPLC prepaid tokens via various methods such as MPESA, mobile banking apps, and so on. In most cases, these transactions are completed successfully with the power utility company sending a text message containing the specific token code to be entered in respective prepaid meters.

Here is how to retrieve your last 3 purchased KPLC tokens:

  • On your mobile phone, dial *977#
  • Go to “Prepaid Services”
  • And select “Latest Token”
  • Enter your Prepaid meter account number
  • Then press “Send”

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