Home Mobile All You Need To Know About The Samsung  Trade-In Program

All You Need To Know About The Samsung  Trade-In Program

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Samsung Electronics East Africa in March this year launched a trade-in program where smartphone users can return their old used phones in exchange for a discount on the new device. The program is available in select Samsung dealer shops across the country.

Below is all you need to know about the trade-in program.

  • What smartphones are applicable for trade-in?

The trade-in program is available for the Note series devices, S series devices and A-80.

What phones can be acquired using the Trade-in program?

Currently the program only applies for the S- 21 range of devices, that is the S21 Ultra, the S21+ and the S21

  • What condition should the phone I want to trade-in be in?

The phone should be in functional condition, i.e. the device must not be dead on arrival and it should be able to turn on.

  • Can I trade in two devices in order to get one device E.g. One S8+ and S9 + for the 28,000 discount on each?

No. The condition is that only one device can be traded in towards the purchase of the S21 series. If you have two devices you can purchase two S21 devices.

  • Do I receive the 28,000 cash back?

The Trade-in is a discount program hence, you will get an instant discount of 28,000 shillings discount on purchase of any of the S21 range of devices. There is no cash back applicable.

  • How long will the trade in program last?

The trade in program will be applicable till end of June 2021. However based on the market dynamic it may be extended until further notice thereafter. What happens to the phones that are traded in?

The devices will be scrapped off for recycling.

  • Does the Warranty apply for the phone bought using the trade in option?

Yes it does. The S21 series comes with a 24-month warranty and will be applicable to customers who have purchased the devices through trade in.

  • Does the Samsung Care+ apply for devices bought under the trade-in program?

Samsung Care+ is applicable for all three of the S21 devices. However, it is important to note that registration for the service must be done within 30 days of the device purchase. Any registrations that have crossed the 30day registration period will be considered null and void.

  • If I bought the device that I want to trade in another country, does the trade-in work for me?
  • You can trade in your device irrespective of country of purchase. As long as the device is operational and within the set terms the select trade in store will accept your device and extend the instant discount to you.
  • Is the Trade-in available nation-wide?

Yes the Trade-in program is available at select Authorized Samsung Stores as well as select Safaricom stores country wide.

Samsung Trade-in Authorized Stores

1 Samsung Experience Store : The Hub Nairobi
2 Samsung Experience Store : Galleria Mall Nairobi
3 Samsung Experience Store : JKUAT Towers Nairobi
4 Riz Station : Diamond Plaza Nairobi
5 Newtech Mobile Solutions Coast
6 Samsung Experience Store : Digo Rd Coast
7 Firi Electronics Ltd CBD Nairobi
8 Samsung Experience Store : Nyali Centre Coast
9 Panna Music Centre Eldoret
10 Samsung Experience Store : WestEnd Mal Nyanza
11 Samsung Experience Store : Junction Mall Nairobi
12 Samsung Experience Store : Red Heron Mall Syokimau
13 Avi Communications Ltd Nairobi
14 Zetort Communications Ltd Nairobi
15 Bansi Mega Mart Ltd Nyanza
17 Devi Stationers & Computers Ltd Rift Valley
18 Beacon Technologies Nairobi
19 Joris Electronics Nairobi
20 Tesh Mobile Solutions Nairobi
21 Show case Nairobi
22 Family Phones Communication Nairobi
23 Accapela Enterprise Nairobi
24 Mobile Connect Express Nairobi
25 PKAM Mobile Solutions Rift Valley
26 Macks Electonics Nyanza
27 Whiz tech mobiles and computers Coast
28 Mobi Centre Baluchi Coast
29 Keromatt Kericho
30 Milano Malindi
31 Wixcom Ltd Meru
32 Senford Mobiles Nyanyuki
33 Al’ Hashimiya Electronics Malindi
34 Hotspot Diamond Plaza Nairobi
35 Wasif Gifts : Diamond Plaza Nairobi
36 Ventura Electonics : Diamond Plaza Nairobi
37 Samsung Brand Store : Westside Mall Nakuru
38 Samsung Experience Store : Village Market Nairobi
39 Samsung Experience Store : Westgate Mall Nairobi
40 Samsung Experience Store : TRM Mall Nairobi
41 Samsung Experience Store : Sarit Centre Nairobi
42 Samsung Experience Store : Capital Centre Nairobi
43 Samsung Experience Store : Ciata Mall Nairobi
44 Samsung Experience Store : Garden City Nairobi
45 Samsung Experience Store : Hilton Arcade Nairobi
46 Samsung Experience Store : Two Rivers Mall Nairobi
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