The move is aimed at celebrating its customers, couriers and restaurant partners, for their commitment to quality operations, including exemplary customer experience, short delivery times, creation of viable economic opportunities, and the many exciting offers it has provided to its customers.
The anniversary also offers the brand a platform to reflect on its achievements, and celebrate its key milestones which include growing its restaurants base from 140 to over 900, launching within 61 sq km and growing to over 3000 sq km coverage with expansions to 13 new areas.
Bolt Food was launched in Nairobi 2021 during the COVID-19 pandemic which came with many challenges including lockdowns, curfews, to offer its customers intense culinary experiences from the comfort of their homes.
Since its launch, the platform has onboarded more than 5000 couriers and 900 restaurants serving sixty estates within Nairobi, Kiambu, Kikuyu, Ngong, Kiserian, Athi River and Kitengela.
Edgar Kipngetich Kitur, Country Manager, Bolt Food said, “we are delighted that whilst we have grown our internal team, we have also contributed to creating economic opportunities for the youth in Kenya. We also celebrate the quality, responsible and convenient food delivery services we have provided in partnership with the restaurants on our platform to many Nairobians, especially during the COVID-19 pandemic; keeping people safe and away from crowded places, and offering exciting and intense culinary experiences from the comfort of people’s homes.”
“We remain focused on transforming the food delivery sector in Kenya, and we continue to invest in sustainable and innovative products that enhance quality service delivery and great customer experiences at affordable costs,” Kitur said.
The company has incorporated electric motorbikes, e-tuk-tuks and e-bicycles to deal with the challenges occasioned by fluctuating fuel prices while leading the way in offering sustainable and greener options for food deliveries in the industry.
“We are currently making deliveries using electric tuk-tuks and e-bicycles within Nairobi as we look to expand into other towns with the same options. We remain focused on transforming the food delivery sector in Kenya, and we continue to invest in sustainable and innovative products that enhance quality service delivery and great customer experiences at affordable costs,” said Edgar K. Kitur.
As part of the company’s growth and sustainability strategy, Bolt Food continues to facilitate its couriers with the necessary training to ensure quality service delivery, and professionalism in the entire value chain of food delivery.
“We have and continue to invest in our couriers to ensure that we maintain high standards and meet all requirements set forth by the government”, Kitur added.
The company aims at expanding into major cities and towns in Kenya, and to offer quality services that boost customer experience, delivery and courier earnings.