PressOne Africa, a technology company that gives visibility into all calls within a business to enable them make better decisions has launched PressOne Call AI, a groundbreaking tool designed to revolutionize customer engagement for Nigerian small businesses.
The innovative Call AI solution offers small businesses the opportunity to unlock customer loyalty, drive sustainable growth, and stay connected with their customers.
Mayowa Okegbenle, CEO of PressOne Africa, emphasizes the importance of understanding customer needs promptly, stating, “Our Call AI solution empowers businesses to anticipate and respond to customer needs promptly, ensuring customer loyalty and facilitating business growth.”
The launch follows a $600k pre-seed investment aimed to help entrepreneurs connect with customers.
PressOne Call AI seamlessly integrates into the PressOne cloud-based phone system and can also be used as a stand-alone solution. This flexibility allows businesses, regardless of their existing setups, to leverage real-time customer insights.
Unoma Adeyemi, Co-founder of PressOne Africa, adds, “Utilizing our technology, small business owners can keep a pulse on their customer sentiments, without needing to be in the office. This is critical in today’s economy, where creating loyal customers contributes more to business growth than acquiring new ones.”
By analyzing customer calls in real-time, PressOne Call AI enables businesses to swiftly address customer grievances, foster loyalty, and drive sustainable revenue growth. The solution seeks to empower small businesses to gain valuable insights into customer sentiments.
By leveraging advanced technology, businesses can transform customer feedback into actionable data, leading to enhanced customer loyalty and accelerated revenue growth.
PressOne’s Call AI Solution will enable businesses to instantly understand what customers are saying to their team during calls, enabling quick problem resolution and ultimately boosting sales and retention rates.
The solution will also help companies to gain insights into customer needs and sentiments to shape marketing and sales tactics, driving business growth.