Nigeria’s online shopping mall, Konga.com has launched Konga.com Flagship Pick-Up centres across Lagos in a move that will make online shopping awesome and available even for guys without internet access just before its first anniversary on July 10.
Konga.com’s first 3 flagship stores include Victoria Island Pick-Up Point: 12 Idowu Taylor Street, Victoria Island, Surulere Pick-Up Point: 80 Bode Thomas Street, Surulere and Ikeja Pick-Up Point: 24 Isaac John Street, GRA Ikeja.
According to the firm, shopping on its platform is available to everyone.
“Konga.com is now not only available to you everywhere via your mobile device, tablet or PC, but also close to your office, house or school.”
“Konga.com will instead of delivering a parcel to your home or business address, buyers can also use our new Konga.com Pick-Up centres. Hence you can collect your parcels at a time that’s convenient for you,” the firm added.
After ordering, the parcel will delivered to the buyer’s preferred pickup location. The buyer will receive a notification that the order has reached the pick-up centre, and they have a whole week to pick-up your package(s).
Buyers can also return packages to any of Konga.com’s centres withing the firm’s 7 day return policy. The centers have Konga representatives to attend to buyers and assist them with their orders or any inquiries. They also give buyers the physical feel to their online experience. The centres, open 7 days a week cater for buyers with busy lifestyle and Konga.com expects them to increase convenience.
“During a visit to our centres, you can see reviews on several products to help make a more informed decision on what to purchase. You are also free to walk in at any time to talk to our customer service personnel at the pickup centres and ask any question regardless of whether an order was placed or not,” said the firm.
To focus more on customer’s needs and ensure optimum customer satisfaction, the firm said in future these centres would allow customers to actually place orders with the assistance of its representatives to enable customers without internet access to enjoy the brilliant services that the firm offers and provide all customers with more product and service information.
With introduction of the service centres, Konga.com customers won’t pay any delivery fees as long as they pick their goods at the just launched pick-up centers. Delivery costs still remain if a client has their goods delivered to their doorstep and the goods are less than a certain amount.