Kenya’s leading service provider Safaricom has been given a directive by Communications commission of Kenya to renew its license worth kshs2.3billion before June this year last refreshed back in 1999 to run for 15 years after the telco paid a fee of ksh4.7 billion.
However, the commission terms the operator company as non-compliant over poor quality standards. According to CCK’s service quality assessment, all four mobile op-erators in Kenya failed to meet the industry minimum Quality of Service (QoS), Safaricom scoring lowest with 50% against the intentional pass mark of 80%.
Communications commission of Kenya pointed out Safaricom’s failure to meet the minimum quality standards over the past three years, which puts them at risk of losing their license to the smaller rival operators.
Safaricom has dismissed the service assessment framework as an independent report showed them as compliant. “Our view is that punitive measures will not assist the industry to achieve better quality of service measures as they will divert resources from operators which could have been applied to improving coverage and network quality.” Safaricom Chief Executive officer, Bob Collymore, said in a statement.
