The move is part of a wider strategic effort to enhance customer experience and also one of Information Technology related efforts that the company will roll out cost management solutions that guarantee efficiency and lower delivery costs.
Speaking when he confirmed the Mobile Check in service activation, Kenya Airways’ Group Managing Director and Chief Executive Officer Dr. Titus Naikuni said that the mobile check-in service is an effort to consistently provide a world-class experience by leveraging on technological innovations
Among the services available on Mobile check-in are: customer selection, flight selection, seat selection from seat map, frequent flyer update, customer notifications and cancellation of check-in. The service also allows for data collection by regulators.
In addition, Kenya Airways passengers can also receive an electronic Boarding Pass from the Mobile Check-In service forwarded to their email addresses. This self-service, option, he explained will be available for any onward domestic flights in Kenya any time anywhere 30 hours up to 90 minutes prior to flight departure.
“The Mobile Check-In service is part of our technology integration process that is geared at raising efficiency and reducing costs of service delivery. It allows customers to conveniently check in for their flights even before they get to the airport. We are continuously working to refine this service, expand its use on our other flights and make it available in multiple languages,” Dr Naikuni added.
With the new mobile functionality, the check-in feature from the Kenya Airways mobile website will send the guest their boarding pass as an SMS to allow for mobile boarding. The mobile boarding pass can then be presented at the departure gate to board the flight, offering a faster and more convenient way to check in and board.
The Mobile Check-In service is only available in English at the moment and will be available for all Kenya Airways customers with an e-ticket for a flight operated by Kenya Airways save for those with infants and one booking can be made for only up to nine people.
Mobile Check-In service enhances the existing online check in for customers flying on Kenya Airways. Customers also have the option of self check-in at kiosks set up at Jomo Kenyatta International Airport.