A survey by Uganda Communications Commission (UCC), Uganda’s communications regulator, has positioned MTN Uganda as the leading network operator in Uganda.
UCC said MTN Uganda’s focus over the last year was on Network Quality, the rollout of innovative Products and Services, improvement of customer experience and wide distribution network, which have consolidated our leadership in quality service and delivery.
“This is a fantastic achievement and reflects the results of our investment program and network optimization focus over the last few months. What is particularly pleasing is that we are the clear leader in important cities like Mbale, Jinja, Kasese, Kabale, Masaka and Mbarara. This is a clear indication that MTN has not only limited our investment to Kampala but has focused on the whole of Uganda,” said MTN Uganda CEO Brian Gouldie.
In 2013 MTN investments in Uganda exceeded USh137 billion and in 2014 USh150 billion. This is part of a cumulative investment exceeding USh1.7 Trillion in Uganda since 1998. This has gone towards network rollout and upgrades as well as a number of other infrastructure developments to support our subscriber growth and the rollout of new innovative products and services.
In terms of infrastructure, for the six months ended 30 June 2014, MTN Uganda added 133 new 2G sites and 138 new 3G sites. There were also 243 existent 2G sites upgraded in various locations across the country.
MTN officially commissioned its Fibre network at Katuna Border in Kabale district last year. The Katuna project had a positive impact on Uganda’s ICT Roadmap. This landmark development was the first terrestrial link to Rwanda that was earmarked to greatly lower cost and significantly improve quality of communications services in the region.
It has since substantially improved the connectivity with neighbouring countries and the world by connecting Uganda to an additional submarine cable SAT-3 to Rwanda through the Tanzania route from Dar es Salaam
This is in addition to the other two cables already connected through the Kenya route from Mombasa which provide Uganda with unique redundancy and a backup structure for secured and reliable connectivity while providing quality voice and data services. This important development is in line with MTN Uganda’s commitment of leading innovation in the market and in the region as a whole
MTN was the first to introduce the latest technologies providing World Class Internet using 3G, 4G LTE and Wi-Fi Hotspots. Furthermore through its regional Internet Expos, MTN continues to take basic data and computer literacy to the different part of the country.
Currently more than 3 million subscribers are accessing the Internet thought MTN Network per month and this number is steadily growing.