@Mdundomusic Ushauri Mdogo, walipeni wabongo hela zao vinginevyo mtajilaumu
— #EjectYourTapeLp (@fivara1) January 28, 2015
“In this case we acquired the services of a company named Selcom Wireless based in Dar es Salaam to complete the transactions on our behalf. All payments from Mdundo were sent out on Friday the 23rd of January way before the deadline we had put for the 25th of January 2015.”Without our knowledge the Selcom system sent out the wrong amounts to a number of artists, causing a mixup. As a result we had to recall the process. However, there are some individuals who decided to help themselves to the money and withdrew it straight away,” the firm announced.Apparently, some of the artists who got money which wasnt theirs refused to give it back and many others switched off their phones to avoid confrontation or as a move to dodge calls from Mdundo.
“We wrote a letter of complaint to Selcom Wireless to refund us the amount their system lost, but have since refused to take responsibility, even when it clearly states in their contract that they have to provide us with the best service,” added Mdundo in the letter.
Selcom Wireless is yet to respond to our request for information on this but the firm owns and operates Tanzania’s biggest independent multi-product POS network powering over 7,000 terminals and serves over
300,000 transactions per day for utilities among others.
With no word from Selcom on responsibility, Mdundo says its now looking into ways to get the money back to pay all artists that have still not been paid. The firm says it’s taking responsibility to tomaintain its high standards of service and reputation.