Charles Muhuko is the new Pre and Post Sales Specialist for East Africa. Epson Kenya announced the appointment yesterday adding that in his new role, Muhuko will be responsible for high-level technical pre-sales support to the local sales teams, customers and channel partners. He will be tasked with understanding customer requirements with the aim of aligning and putting them in scope with Epson’s product portfolio to provide solutions that meet and exceed the customer needs.
Furthermore, his role will involve planning, coordinating and controlling the Post Sales and Customer Service activities of the Kenyan business. Charles will also work with third party service providers, Epson sales channel and internal stake holders to maintain the Epson service network and meet organizational and operational objectives.
He recently joined Epson after working as a presales engineer with Novel Technologies East Africa Limited where he amassed a wealth of experience in tech sales. He has also worked at Unilever –ESA as the IT Systems Administrator where he grew to become a Territory Manager.
Speaking on the appointment, Mukesh Bector, regional sales manager, Epson East Africa said: “Charles is a good asset, great team player and is knowledgeable in his area of expertise and we are very glad he has joined us. His appointment came about due to the need locally build up our Epson certified technicians in our service centers with the trainings and knowledge, which in turn will ensure they are able to assist our customers as needed.”
The appointment is part of Epson’s efforts to further elevate their service levels to a higher standard to ensure customers receive the best service experience possible. Epson hopes to recruit two more staff under the sales department, effectively growing the team to five staff in the Kenya office by the end of the year.
Charles has keen interest in the Visual Imaging products and how Epson’s interactive projectors can provide an unmatched interactive learning solution in line with the Kenyan government embracing digital learning.