Home Lifestyle A Quick guide to your StarTimes Go e-shopping experience

A Quick guide to your StarTimes Go e-shopping experience

by Val Lukhanyu
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StarTimes recently launched  StarTimes GO, an online e-shopping platform that allows Kenyans to access a one-stop shopping experience without the need to visit an electronics dealer or supermarket.

The interactive platform is supported by TV, Online and Phone call services enabling Kenyans to make tailored orders.

Here’s a guide to your shopping

  • You can access the StarTimes go platform through the company’s over the top streaming media application StarTimes ON or on the  15-minute programs that are broadcast on the pay television platform’s Rembo, Border and Triple P channels to learn the features, usage and performance of various products available for sale through the introduction of the hosts.
  • You can also directly dial the shopping hotline shown on the TV programme StarTimes GO and the service staff will answer your questions in detail.
  • Secondly, identify the product of interest and reach out directly to the service staff through the hotline number where you’ll be guided on the available payment methods through a secure security payment platform.
  • The third step involves StarTimes team delivery and installation of your product. Upon confirmation of your order and payment, the service staff will contact an agent closest to your location to arrange the delivery. The agent will contact you and agree on the convenient time and right place to deliver and where there is need for technical assistance in having your product installed, you can advise the agent who will, in turn, come fully prepared with the proper equipment.
  • Lastly, StarTimes has established an after-sales service team that is tasked with providing solutions to customers where there’re any questions about the product in use, one can call after-sales hotline for consultation at any time. The after-sales team will solve the problems on time to ensure the normal usage of the products.

Through online shopping, you can now easily complete the purchase of your preferred digital product at the comfort of your home while enjoying preferential offers, more convenient and safe services.

StarTimes has also set out special offers including 1-month free subscription for decoders and TV’s purchased through StarTimes GO enabling subscribers to access premium local and international content including sports, series and kids programmes thereby having access to television content for the whole family viewing experience.


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