Can Cloud Technology Affect the Customer Service of Online Casinos?


The online gambling industry is making a major shift to thriving in the cut-throat competition. The focus is to boost people’s participation in the games. To make it feasible, the online casino owners are considering newer features, such as better graphics, advanced software and of course, cloud storage. Incorporating cloud technology is indeed a revolutionary step for the new age casinos.

The Next Big Thing in Casinos

Data collection and data integration are the keys to make any new age industry run smoothly. This is right here cloud computing can work big time. All responsible casinos keep detailed information on all its previous transactions, advantage players, cheaters, staff, as well as of visitors who had an “interesting” story. Using this information on cloud storage, casino runners can easily recognize different relationships, which might not be obvious on the surface. In fact, information from cloud storage is also essential to detect the linkage of various people. You can make it by identifying entries which are similar in dates and backgrounds.

Partnering With The Biggies

The leaders in the IT and e-commerce, including IBM and Amazon, have resorted to cloud computing. And a number of new-age online casino operators have begun to reap it’s benefits, as well. For example, a leading British online gambling site has used a private ‘cloud’ technology. Consequently, it is now enjoying lesser time with the in-game bets. Many days today, casino-related works have become easier, as well. This includes sharing pictures on the website through web-based games. As an operator, you can save the umpteen number of games in the cloud. You can explore more about cloud technology for customer service on websites like .

Cheaper and More Flexible

Having a cloud system in an online casino also means the use of “remote control” for customer services. This is going to be a more convenient and flexible, yet less expensive means of attending to the clients. A number of casinos have started to modernize their existing systems. And cloud computing does not need major capital investment. This is because it hardly needs any refurbishing of the existing hardware. It is also imperative that a dedicated cloud service can offer a more reliable service and scalability. It can help casino runners in the future.

Less Investment on The Staff

Having cloud services can also help in gathering information on analytics. Your employees can quickly turn the available data into productive insights. In this process, there will be no complex on-premises solution. Your staff can even work from home, which is a necessity in the new norm amidst the Covid-19 crisis. They can use technology and utilize devices like tablets and smartphones to attend to the guests directly. They can also address the questions, queries and complaints of your gamers in the same way.

That being said, not all cloud service providers are the same. So before you end up finalizing the deal with any given company, make sure to “shop around” a bit and do your part of the research.

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Ifeanyi Abraham is the Founder,, and The Beverage Room. Entrepreneur, Event Host and Speaker. He has led and consulted on PR, Communication and Marketing at top African companies like Konga, eTranzact, Jumia, iRokotv, etc. In the Middle east, he has led sales and marketing at top recruitment companies and branding agencies. He is also a contributor to CNN, HuffingtonPost, Techmoran and other media platforms. He has hosted over 50 events in 20 cities. A startup believer with his major motivation being to cause positive changes in the evolving world of technology and business with his often crazy/genius ideas and via constructive collaborations.