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Home Telcos Safaricom Upgrades All Postpay Customers To The New Postpay Hybrid

Safaricom Upgrades All Postpay Customers To The New Postpay Hybrid

by Vanessa Waithera
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Safaricom will be upgrading all postpay customers to the new postpay hybrid.

A lot of Safaricom users opt to switch to other cellular networks when it comes to getting postpaid options, as a matter of fact I am one of them. Reason why people prefer to switch to other networks is because they are affordable and it’s easy to get their plans.

However, in an attempt to get more postpaid users on Safaricom’s plan, they adjusted their prices and now you can get a postpaid plan for as little as KSh 1,000 all the way to KSh 10,000.

Postpaid users will now enjoy more bundles.

The package is now even more appealing with the post-pay hybrid. In a tweet Safaricom confirmed that they created better bundle plans to cushion usage on services.

The tweet read:

“All Post-pay customers on bundled plans were upgraded to Post-pay Hybrid. This is to help cushion out usage on services that are not in the Post-pay bundled plans like mobile banking and international calls and SMS as well as roaming,”

How did it work previously?

Several Safaricom users demanded that things would be made easier and that their bundle package would not be equal to credit limit. Previously, postpaid users would not be able to access services like mobile banking and USSF if the postpay bundle resources equaled the credit limit, this would mean that the pospay amount of airtime you bought would only get the bundles equivalent to that amount.

People also complained about their short code service which seemed to fail a couple of time which led to the loss of a number of customers.

Safaricom issued a statement and said:

“Hybrid usually refers to a plan driven by credit limit and airtime. If a customer runs out of balance, they can continue to use the service by topping up with airtime. Customers are keen to not spend above their limit so any additional usage is catered for by airtime,”

Whereas before you probably had to contact Safaricom to get a postpaid option now you can get your postpay option just by loading airtime and still be able to access any additional services like mobile banking.

The best thing about this new system is the fact that you will not be cut off if you have not paid a part of your bill. You don’t have to use your M-PESA to be able to call or browse you could simply top up normal airtime without worrying about your bill being overdue and you can ensure that your bill is within limit.

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