After more than one year of research, Global Voice Group has launched a new service that will test the Quality of Service (QoS) and Quality of Experience, through a web platform.
The platform named QoS Tracker will be able to test quality of network calls across the country giving swift and accurate measurements of services from different mobile phone providers.
Through this platform, a virtually unlimited number of subscribers can download, from the Internet, an application that will run automated QoE tests from their mobile devices.
“QoS Tracker has already been put to the test by regulators of the telecommunications sector. The new solution will also be presented at the international meeting of the International Telecommunications Union’s Quality of Service Development Group, which will take place in Accra (Ghana), from 16 to 20 September 2013,” Global Voice Group announced.
“GVG will take advantage of its participation in this event to exchange information about the latest approaches to QoS and QoE assessment focusing on the regulator’s point of view. “
More African countries including Nigeria, Ghana and Kenya have put various mobile phone companies on notice over poor service and coverage. Such companies face penalties in the tune of millions of dollars for not giving quality service as agreed by their regulators.