M-Kazi Speaks Out on Reasons for its Closure

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Earlier I ran a story about M-Kazi, an Unstructured Supplementary Service Data (USSD) job application service connecting job seekers to employers, which has shut down. I unethically went live without hearing from the founders and out of good faith, I have pulled down the story.
To clear the several angles from our tipsters, to answer your questions and protect everyone involved including our readers, co-founder Lino Carcoforo has volunteered facts on why the firm shut down its operations.

M-Kazi raised a total of USD200,000, NOT $660,000.Main reasons for winding down:1. Billing issues with Safaricom – Having negotiated rates through Craft Silicon to ensure better margins on SMS and USSD, M-Kazi was not able to bill Safaricom directly due to a lack of a tripartite agreement.2. Lack of cash flow due to not being able to bill3. Discrepancy between M-Kazi system sms sent and Safaricom delivery reports4. Failure to close subsequent funding as a result of not showing adequate growth in user acquisition – again, directly tied to lack of marketing spend.Below is our email conversation.

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Sam Wakoba
Based in Nairobi, Kenya, Sam Wakoba is a pan-African technology journalist, author, entrepreneur, technology business mentor, judge, educationalist, and a sought-after speaker and panelist across Africa’s innovation ecosystem. He is the convenor of the popular monthly #TechNight evening event and the #StartupEast Awards and Conference, platforms that bring together startup founders, developers, entrepreneurs, investors, content creators, and tech professionals from across the continent. For more than 16 years, Sam has reported on and analysed Africa’s technology landscape, covering some of the continent’s most impactful, and at times controversial policies, programs, investors, co-founders, startups, and corporations. His work is known for its independence, depth, and fairness, with a singular goal of helping build and strengthen Africa’s nascent technology ecosystem. Beyond journalism, Sam is a business analyst and consultant, working with brands, universities, corporates, SMEs, and startups across East Africa, as well as international companies entering the East African market or scaling across Africa. In his free time, he volunteers as a consulting editor and fintech analyst at Business Tech Kenya, a business, technology, and data firm that publishes reports, reviews, and insights on business and technology trends in Kenya. Follow him on X: @SamWakoba