KCB has announced it will temporarily shut down all its branches in the country and across the region over the weekend for a major systems upgrade.
The bank will be upgrading its main banking system beginning this Friday afternoon up to Sunday midnight “to provide customers with a simpler and enhanced banking experience.”
“To facilitate this transition, all KCB branches across the 6 markets we operate in (Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi) will be closed for business from Friday August 12, 2016 at 3:00pm to Sunday August 14, 2016 at midnight,” said KCB in a statement.
Customers and the app
The bank provides that its customers will still be able to make cash withdrawals and deposits at ATMs and also access its other services and through its mobile channels.
Late last month, the bank upgraded its mobile application allowing users to perform a wider array of transactions, ranging from paying utilities, transferring funds across accounts and banks and making e-commerce transactions among other capabilities.
Through the app, users are able to make utility payments such as Water and Electricity payments, with bill reminders set to remind the customer when the bill is due. The KCB App allows users to make money transfers through KCB M-Pesa, SWIFT EFT and RTGS. Through the App, users are also able to pay school fees to over 2,000 schools across Kenya through ‘Lipa Karo’.