Customers Using Safaricom Home Fibre May Now Change Their Passwords Via The mySafaricom App


Customers using Safaricom home fibre may now change their passwords via mySafaricom app.

We reported a few weeks ago that Safaricom Home Fibre had removed the interface via which subscribers could access their routers and make basic modifications, like changing their passwords.

When we inquired with the telecom, we were advised that the capability had been relocated to USSD, which could be accessed via the *400# code. We tested it out and found that it didn’t perform as well as we had hoped, while other customers said they were able to fine-tune their network settings quite well.

Safaricom has now made the procedure much simpler by allowing you to:

  1. Change your Wi-Fi name
  2. Change your password
  3. Restart your router

From the mySafaricom app:

  1. Change your Wi-Fi name
  2. Change your password
  3. Restart your router

This is a superior alternative to the USSD code, which can be sluggish and inconvenient.

You may recall that Safaricom withdrew the Home Fibre app a few months ago. The app’s functions were later shifted to mySafaricom, which, aside from the M-PESA super app, is now the most feature-rich utility software.

Of course, some customers want full access to their routers for extra modifications, which will no longer be feasible as a result of these improvements, as the site is no longer available.

Safaricom also prohibits consumers from using routers other than those provided by the company (made by Huawei).

Since a year or two ago, Safaricom has been updating its routers. There are two bands on contemporary routers: 2.4 GHz and 5 GHz. We’ve discussed the advantages of the new router, and if you have an older one (say, from five years ago), you may get it replaced for free by the Home Fibre team.

Additionally, it appears that Safaricom no longer charges users for new installs.

When the carrier implemented data limitations for the device in 2021, bandwidth consumption was restricted to 500 GB to 1 TB, depending on your plan, after which your network was throttled to either 1 Mbps or 3 Mbps (again, based on your plan). This implies that assuming your location is serviced, you may obtain free residential fiber. Only the subscription cost is required.

Moving is also provided without charge. The only way you would be required to pay a high amount (KES 6500) is if you moved and forgot to take your router with you; otherwise, you would have to pay to replace it.