Ride-hailing giant Bolt is stepping up its game in the safety department with a brand-new app feature designed to keep passengers secure.

Tired of being nudged towards “offline” trips where safety features disappear? This one’s for you. Worried about drivers offering rides outside the app, charging extra, or encouraging trip cancellations? Now you have the power to say no. The new “driver asked to pay off-the-app” cancellation option gives you immediate control, empowering you to prioritise your safety in such situations.

“We’re serious about safety,” declared Linda Ndungu, Bolt’s country manager. “This new feature tackles offline trips head-on, protecting users from unreliable practices and ensuring vital safety features stay active.”

Why is going offline a concern? When app usage stops, crucial safety measures like GPS tracking and SOS buttons go dark, leaving users vulnerable. Bolt encourages transparency and keeping everything within the app for everyone’s peace of mind. But that’s not all. Bolt takes driver accountability seriously. Those repeatedly pushing for offline trips face temporary bans and even account suspensions. The message is clear: safety first, always.

Remember, you’re not alone. Bolt’s Safety Toolkit within the app offers features like “Share the Ride” and emergency contacts, all designed to operate during active trips. Utilize them! Bolt’s commitment to rider safety is unwavering. This new feature reinforces that dedication, putting control and peace of mind squarely in your hands. Happy, safe travels!