">
TechMoran
  • About Us
  • Deals
  • Jobs
  • Motoring
    • Money
  • Pitch Your Startup
  • Submit Your Post
  • Freelance Gigs
  • Travel
  • Men’s Corner
  • Dating
Monday, January 18, 2021
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition
No Result
View All Result
TechMoran
">
Home Tech

Ethiopian Bank leverages IBM’s Cloud and Power Systems technology to address growing customer portfolio

Susan Mwenesi by Susan Mwenesi
3 years ago
in Tech
5 min read
0

Ethiopias Cooperative Bank of Oromia has turned to IBM for transformation of its core banking, middleware and database infrastructure to help manage its operations and fuel current expansion. IBM solutions offer the agility for the bank to carry out its most critical IT operations.

Cooperative Bank of Oromia, CBO (S.C.)  began operations in 2005 and now serves over 2.4 million customers, with a total of 283 branches and sub-branches in Ethiopia. The bank needed a core banking system that would provide a competitive edge as it enhanced services to expand in the growing market. They tapped IBM solutions to efficiently accommodate their growing customer portfolio and meet plans to increase their branches by 25% each year.

Prior to engaging IBM, the bank’s infrastructure was not agile or adaptive enough to support their digital transformation or to accommodate their rapidly growing customer portfolio. The bank introduced a new core banking solution and chose IBM Power Systems to assist the bank in integrating various services to provide a single view for the bank and to enable clients to interact seamlessly.

“With the previous legacy system and application server, the bank’s customer service was inadequate and faced a lot of downtime. With IBM Power Systems and Cloud technology, customer response time has improved by more than 50%,” said Aman Semir, the Vice President of Information System at Cooperative Bank of Oromia.

Previous inefficiencies caused customer and employee dissatisfaction. For example, branch employees used to spend more than 3 hours to close business and would work on Sundays to clear their backlog. With improved servers and innovative reliability, availability and serviceability features, most branches take less than an hour to close business.

READ  FibreCo’s TechTrain initiative to accelerate fibre skills development

“IBM’s Power Systems, which is built for the most complex, mission-critical business priorities, has been a great asset to a bank of our size which is growing at an unprecedented rate. We needed an infrastructure that can handle rapid growth and which could be delivered within our tight budget and IBM most suited what we were looking for,” Semir said.

“IBM’s consultative approach, fast responses to our queries, their professional ethics and capacity of those involved and their willingness to listen and accommodate our needs impressed us,” he added.

Related posts

A salesman checks a customer's iPhone at a mobile phone store in New Delhi, India, July 27, 2016. REUTERS/Adnan Abidi

How To Measure How Much You Walk On Your iPhone

January 17, 2021
0

History of Binance: The Success and Failure of One of the Most Popular Cryptocurrency Exchange

January 15, 2021
0

How to fuliza by Safaricom guide

January 15, 2021
0

ASUS debuts new ZenBook Duo | Pro Duo, VivoBook, ExpertBook and Chromebook laptops at CES 2021

January 15, 2021
0

With the IBM capabilities, the bank continues to drive fast response times to customer needs which are key to supporting its mostly small and medium-sized businesses and its growing corporate clientele.

” The Cooperative Bank of Oromia chose IBM to help them rapidly transform into a digital bank and unlock the opportunities to serve their own customers in much more targeted way,” said Nik Nesbitt, General Manager for East Africa, IBM.

Readers 4,006

Share

  • Click to share on Telegram (Opens in new window)
  • More
  • Click to share on Tumblr (Opens in new window)
  • Click to print (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Pocket (Opens in new window)

Like this:

Like Loading...

Related

Susan Mwenesi

Susan Mwenesi

Interested in business, technology and all things startups in Africa!

Related Posts

A salesman checks a customer's iPhone at a mobile phone store in New Delhi, India, July 27, 2016. REUTERS/Adnan Abidi
Mobile

How To Measure How Much You Walk On Your iPhone

January 17, 2021
0
cryptocurrencies

History of Binance: The Success and Failure of One of the Most Popular Cryptocurrency Exchange

January 15, 2021
0
How To

How to fuliza by Safaricom guide

January 15, 2021
0
Tech

ASUS debuts new ZenBook Duo | Pro Duo, VivoBook, ExpertBook and Chromebook laptops at CES 2021

January 15, 2021
0
signal-apps
Tech

Is Signal That Different From WhatsApp? Here Are 5 Ways It May Be Different

January 15, 2021
0
Tech

Are Cheap TikTok Likes Inferior To Expensive Ones? Read Our Experts’ Discussion

January 15, 2021
0
Tech

Between WhatsApp, Facebook And Signal Which Platform Collects More Personal Data?

January 15, 2021
0
Tech

HTML5 Tech Takes Over from Flash to Advance E-Sports Industry

January 15, 2021
0

https://bit.ly/2VOxuoBhttps://bit.ly/2VOxuoBhttps://bit.ly/2VOxuoB
ADVERTISEMENT

Join our Mailing List

Loading

Recent Posts

Tizeti rolls out high-speed 4G LTE in Edo with N4000/month broadband service

January 18, 2021

Copia Kenya hosts MIT Global Entrepreneurship Lab project 

January 18, 2021

Avoid Biggest Mistakes Often Made By New Poker Players

January 18, 2021
A salesman checks a customer's iPhone at a mobile phone store in New Delhi, India, July 27, 2016. REUTERS/Adnan Abidi

How To Measure How Much You Walk On Your iPhone

January 17, 2021

How To Scan and Sign Documents Directly From Your iPhone

January 17, 2021
">
">

Follow Us

">

There are many sites out there focused on blowing off some steam, from funny entertainment to thrilling experiences like playing online, in some cases online gaming could grant you the chance to win extra money. We came across rocketpot.io while browsing for a good btc casino online and it left us a very good impression with their wide variety of games and crypto offering.

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

© 2019 Moran Media Group - All rights reserved TechMoran.

No Result
View All Result
  • Startups
  • Reviews
  • Insider
    • Obituaries
  • Business
  • Women
  • Blockchain
  • Columnists
  • Hacks & Facts
    • How To
  • Editions
    • US Edition
    • India Edition
    • MENA Edition
    • Asia Edition
    • Europe Edition
    • International Edition

© 2019 Moran Media Group - All rights reserved TechMoran.

Login to your account below

Forgotten Password? Sign Up

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
%d bloggers like this: